Shipping policy
Shipping to United States Only
Currently, we exclusively offer shipping to United States.
Order Cut-Off Time
Our order cut-off time is 05:00 PM (GMT-05:00) Eastern Standard Time (New York) : After this time we will no longer process orders received on that day. For orders processed after this time, one day will be added to the estimated delivery time.
Delivery Timeline
Order Handling Time: 1 to 3 business days (Monday to Friday).
Order Transit Time: 7 to 12 business days (Monday to Friday).
Total Shipping Time: 8 to15 business days.
Please be aware that our shipping timelines commence from the day of shipment, not the date of purchase. Delays may occur due to customs clearance, incorrect address information, unforeseen circumstances such as pandemics, or other logistical challenges.
Shipping Costs
We offer standard shipping as the sole delivery option, and it is free of charge for all deliveries within United States.
Method of Delivery
We do not process orders on holidays.
Your purchases will be shipped via reputable carriers such as UPS, USPS, DHL, or FedEx.
If you place an order after the 05:00 PM cut-off time, it will be processed the following business day.
Shipment Confirmation
You will receive a confirmation email once your order is shipped. This email will include a tracking ID, which will become active within 24 hours.
Business Days
Our business operations are conducted from Monday to Friday.
Misplaced Items
If you do not receive your order within the specified timeframe, please contact the carrier. If the issue persists, do not hesitate to reach out to our customer support team at support@brittaboutique.com.
Incorrect Address
In the event that you provide an incorrect shipping address during checkout and your order is returned to us, you will be responsible for covering all shipping fees. Contact us at support@brittaboutique.com for further assistance.
Address Changes
If you need to modify the delivery address for your order, please get in touch with us at support@brittaboutique.com or call +19293869794 within 24 hours of placing your order. Once the order is in transit, we are unable to make any address changes.
Cancellations
If you wish to cancel your order after confirming it, please contact our customer service team within 24 hours of order confirmation. Once the order is delivered, you can review our return policy for instructions on how to return the product.
Items Damaged During Transit
If your product arrives damaged or broken, please contact us immediately. Take a clear photo of the damaged product and send it to our customer service email at support@brittaboutique.com. You can request a free exchange or return as part of our policy.
Contact Information:
Email: support@brittaboutique.com
Phone: +19293869794
Address: 530 W 236th St, Bronx, NY 10463, USA
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM
We aim to respond to inquiries within 24 hours.